My current job is the first one I feel pretty much satisfied with. I have been here for almost 8 months now and am quite certain my co-workers and supervisors are satisfied with my work. I get along well with everyone and look forward to every new day. I’m happy!
Before I landed my current job I had many different jobs. My first ever money-earning job was a summerjob I had at the age of thirteen. I worked on a farm, harvesting potatoes with several of my friends. It was fun. It was work we couldn’t really mess up, the weather was nice (mostly) and the company was the best. We had music playing in the background and I earned a small salary that bought me my first stereo. Life was simple and relaxed.
From that moment on, I pretty much always worked and all though it was seldomly inspiring work, each one had their interesting things and taught me valuable lessons that have made me who I am today.
The job where I worked the longest (almost 5 years) and where I met some of my best friends was at a health insurance company, where I worked as a helpdesk agent. Phonecalls, phonecalls, phonecalls, eternal phonecalls. No claim, deductible, premiums, declaration forms, policies, invoices, bayliffs, terms and conditions. How can I help you? Have I answered all your questions? No problem, I can explain it again, if you like. I know it’s complicated, let me try a different angle… Or maybe I need to speak slower? I hope this helped. Have a nice day!
It’s actually a miracle I ever even got to know my co-workers, as we only had a couple of minutes and sometimes seconds between one phonecall and the next.
The reason I stuck it out so long was that it paid reasonably well, that I could plan my hours flexibly and that my colleagues were great fun. A lot of young people worked there and the ones that weren’t were very young at heart. Fun, open people and awesome team leader, what more can a poor student ask for? Definitely better than waiting tables!!
And in hindsight I must say I did learn so much from that job. I learned that:
- …being part of a team is a great feeling.
- …for some people €30,- is a lot of money.
- …an angry person calling is never angry at me.
- …a day with more than two unpleasant conversations usually says more about my state of mind than theirs.
- …you can make a difference, by just listening. This doesn’t mean giving them their way, but if you manage to give the person on the other side the feeling that they have been heard, that’s just as good (or better!).
- …there is always room for exceptions.
- …complaining does pay off (sometimes).
- …some people are just ass holes, and that’s fine.
- …I can handle any conversation.
I was planning on walking you through my entire CV but I just realized I might as well make it into a series of blogs. This way I can discuss the different jobs I had, without it being too overwhelming. I want to highlight the valuable lessons that I took from them and explain how they influence my life today.
Any one of you ever work in customer service?